http://www.businessweek.com/smallbiz/content/oct2007/sb2007105_662840.htm?campaign_id=rss_daily
1. Discover your strengths.
2. Train yourself to see the big picture.
3. Create a team.
4. Build trust with your customers.
5. Put others first and help your customers without expectation.
6. Anticipate the future.
7. Learn to bounce back.
8. Value your life outside your work
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